For US shipping, you can choose between standard and priority shipping methods. All orders will be shipped via United States Postal Services. Standard one usually takes from 3 to 5 days - $3.99 ; with the priority shipping method, your order will be shipped to you in 1-3 days for $9.99 in delivery costs. FREE STANDARD SHIPPING ON ALL ORDERS OVER $50

For international shipping, you can choose between USPS and DHL as your shipping options. The shipping might take from 2 to 21 days. Exact prices and ship time you can see during your checkout process.

All shipping within the U.S. is done via United States Postal Service. On average, packages should be received within 3-5 business days, depending on the shipping method. We do everything we can to ensure that you can get your accessories as soon as possible and you can be sure that we ship your order the same day from Los Angeles, California. More details about ship time will be provided in the confirmation email once you’ve placed your order. 

The international shipping might take from 2 to 21 days. Exact shipping time you can see during your checkout process.

*Please expect that some delays may occur due to COVID-19.

You can pay for your items in many ways. Your payment method is charged at the time the order is placed. This ensures that your order is in the queue to be fulfilled and shipped as soon as possible!

We accept the following payment methods:

PayPal, Apple Pay, Mastercard, VISA, American Express, Discover, JCB, Elo, Shop Pay.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. You will be responsible for paying for your own shipping costs for returning your item. Please note that there will be a 3.99$ fee available on all returns and will be deducted from the amount refunded. Your original shipping fee is not refundable and will be deducted from the refundable amount. Remember, it can take some time for your bank or credit card company to process and post the refund too.

For more questions on returns and exchanges, please check our Refund Policy.

We have a 30-day Refund Policy, which means you have 30 days after receiving your item to request a return (excluding weekends or national holidays).

All returns must be:

• Unworn

• Have no signs of wear or damage

• In its original condition with tags still attached (if any)

• In all original packaging (box and pouch included)

If you want to initiate a return or exchange, you should contact us at support@katesira.com and we will send you instructions of return process.

Be sure to check our Refund Policy to see if your item is eligible for a return! Then send us an email at support@katesira.com requesting your return label. Don’t forget to include the following:

• The order number (Don’t worry if you don’t have one. The original purchaser’s full name and email address also help us track down the order)

• The address where the jewelry will be shipped from